Made easy and safe
Please note that the return is possible up to 14 days from the date of shipment. Instructions for return:
1. Access the reserved area, declare that you want to return the entire order, or part of it, and select the goods to be returned. Indicate the reason for the return.
2. A QuellilàinItaly employee contacts the customer and asks for photos of the product to verify its integrity.
3. That word in Italy indicates the address to which to send the product.
4. Book the courier you prefer and deliver the package to the courier.
5. A QuellilàinItaly employee checks the returned goods and sends an email containing the return confirmation.
6. Within 15 working days, you will receive a refund of the amount spent on the same card used to pay for the order.
7. All shipping and customs costs will be borne by the customer.
8. In case of return the customer can choose to receive a voucher that can be spent on our site at any time or returned spent excluding the cost of shipping.
Any fees charged at the time of collection at QuellàinItaly will be deducted from the refund due.
Return terms and conditions
- The soles of the shoes must be in perfect condition and show no signs of any kind, the safety mark / label affixed to the soles and / or in any other part of the shoes, will not be removed, nor altered in color and shape.
- Each product must be returned including all original labels, packaging and accessories received with the order.
- All footwear must be returned together with its original box, which is considered to all intents and purposes an integral part of the product itself and which must not have been damaged and/or altered in any way, nor used as the sole outer packaging.
- In the event that the customer receives defective goods, or that errors occur in shipments by QuellàinItaly is required to follow the same instructions above. QuellilàinItaly reserves the right to request photographic evidence before authorizing returns for defective goods.
- QuellilàinItaly reserves the right to refuse unauthorized returns. At the time of exchange the additional shipping costs are both borne by the customer.
- QuellilàinItaly will not accept returned goods if the return does not comply with all the terms and conditions of the return policy. In these cases the goods will be returned to the sender at the original shipping address upon payment of the shipment.