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Product care
SHIPPING COSTS AND TIMES
Prices are expressed in Euros.
The Customer pays the price indicated at the time of the order, including VAT and shipping costs. Orders are processed from Monday to Friday, from 9:00 AM to 5:30 PM. Orders placed on weekends are processed on the next working day.
For details on costs, please visit the following link by clicking here.
Shipping details:
- Italy: delivery times 2-4 working days.
- European Union: delivery times 5-7 working days.
- Outside the European Union: delivery times vary depending on the country and are indicated during checkout.
Delivery times may vary due to causes not attributable to Otisopse, such as strikes, natural disasters, or other force majeure events.
During sales, promotions, or holidays, shipping times may be longer.
EXCHANGES AND RETURNS
If you wish to return an item purchased on the quellilainitaly.com website, you can do so within 15 calendar days from the delivery date. It is important to note that the package must arrive at our office within this timeframe.
Please Note: If you wish to exchange for a different size, we will refund the purchase amount (excluding shipping costs) as soon as we receive the returned product. In the meantime, you can proceed with a new order by selecting the correct size.
For full details on the policy, please refer to the dedicated page by clicking here.
ACCEPTED PAYMENT METHODS
Quellilà accepts payments from all types of credit cards (Visa, American Express, Mastercard), PayPal, Klarna, Scalapay and Cash on Delivery.
Quellilà only saves the personal data necessary to ship the order: name, surname, contact details and address.
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The leather:
The soul of shoes
Every Quellilà in Italy shoe is crafted from a premium raw material: leather. More than just a material, it's the beating heart of every creation. We select only high-quality leathers from Italian tanneries, carefully crafted to enhance aesthetics, durability, and comfort.
From polished and bold brushed leather to robust and vibrant buffalo leather, and even tumbled calfskin with a full, bold look. For those who prefer velvety surfaces, we offer nubuck and suede, both treated to maintain softness and breathability over time.
Every skin is a style choice. Every texture tells a story. Because walking with Quellilà means carrying a gesture of authenticity, carved into the skin.
Quality can be felt, seen, and recognized by touch: with Quellilà in Italy, every step becomes an authentic gesture.

THE PROCESSING:
the manufacturing art that makes the difference
True elegance lies in the details. And in the way a shoe is constructed. At Quellilà, each model is the result of artisanal workmanship that respects the Italian shoemaking tradition, handed down and refined over time.
Blake stitching provides flexibility and an instant fit. Blake-Rapid, on the other hand, adds strength and structure, perfect for those seeking a durable and solid shoe. And for those seeking the ultimate, Goodyear stitching is the ultimate choice: a complex technique that requires mastery and time, for a shoe designed to last for years.
In some collections, we work with garment-dyed shoes to achieve unique shades and a distinctive, refined, worn-in effect.
Walking is a simple gesture. Doing it with style is an art.

LINING TYPES:
the interior that makes the difference
Anything that comes into direct contact with the foot deserves the utmost attention.
The linings of Quellilà shoes are made of soft and breathable calfskin, capable of offering superior comfort and following every movement naturally.
For warmer seasons or more casual styles, we also offer unlined versions, which offer lightness and breathability without sacrificing elegance. A technical and aesthetic choice, for those who appreciate the authentic feel of leather in direct contact.
Each interior is designed to ensure well-being and durability, without ever forgetting aesthetics. Because luxury isn't just what you show, it's also what you experience.
Inside every shoe, there is a promise of comfort and above all, authenticity.

